SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Anime Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of DopeAnimeStore
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, I like it very much. I don't know how to set the time on the clock though unfortunately. Still great looking! Also arrived VERY fast!!!
Chic watches) very satisfied with the order. The parcel came even earlier than required
Received very fast-7 days. The work is neat. The daughter is delighted.
The product is the same as the description, looks good quality and arrived working perfect. The presentation is simple, no longer needed. As for the package as such, it was well prepared and secured so that the product would not suffer any mismatch on the way. I'll definitely buy again.
It took a couple more days to arrive, the quality is very good but it's a little smaller than I expected (my hand is about 18 cm)
It is beautiful, time arrival, well protected, recommended.
Everything is cool, just afigenic work, respect the master!! Satisfied, before me the goods went as it was written, everything is clear. Thank you
todo muy bien, tiempo de entrega muy rapido
Very good, recommend buying, came right, for those who like the anime highly recommend
The goods came quickly, within 14 days to the Omsk region, the description is fully consistent
The watchmaker is smaller than I thought, but it is fully functional and very cute: 3
I was extremely pleased. <2en> quickly reached my hand
Watch and pendant are good, packed also beautiful, the only minus, does not work bolt on top, can not translate time :(
Super bien, el tiempo de entrega fue el indicado.. el producto es tal como las especificaciones lo describian y se ve que es de buena calidad.
I am satisfied with the goods, the order arrived quickly.
All right, but it takes a long time and the store sends me to advertising almost every day.
Amazing. Very good quality and the necklace that came with it was great too. I’m surprised by the amazing quality despite the fact that it was kind of cheap. I definitely recommend this store. Only issue I have is that it took about a month to come
They have very good finishing quality. The clock works perfect. It comes super well protected. I'm really happy. My daughter will love it.